digital resource center

Customer Care Services (CCS)

These are services that are provided to every registered member (staff, students, researchers and community members) of the library to meet their needs.

The aim of the CCS is to provide information resources and services to support teaching, learning and research in the university. The working principles of the CCS include:

• Customer first
• Customer is valued
• Provide timely and efficient services to customers
• Each customer requires unique services
• Each customer requires unique information resources
• Customer needs are dynamic and must be understood and met

Teaching Services

These are primary services provided by the library team towards academic staff of the university aimed at ensuring that teaching is easy, impactful and interesting. Functions of teaching services include:

• Researching into the latest teaching methodologies and best practices to share with academic staff of the university
• Collection of relevant information resources based on every course run by the university
• Dissemination of collated information to all academic staff concerned

Learning services

This bespoke service is tailored towards ensuring that students receive the necessary support needed to enhance their learning experience within the duration of their study. Students of all capabilities are supported to ensure that their learning is optimal and their experience is enjoyable. Services provided include:

• Comfortable and flexible indoor learning spaces
• Exploration of collaborative techniques among students

• Fostering of peered group learning
• Presentation and public speaking learning

Research services

These services have been carefully designed to assist researchers and scholars with the latest information on new releases in various fields. Services provided include:

• Release of information relating to grants and scholarships opportunities
• Updates on current research trends
• Access to information on upcoming local and international conferences, workshops and training
• Notifications on deadlines for upcoming events
• Data collection and analysis tools/methodologies
• Relevant training on how to conduct research
• Access to a wide range of resources including dictionaries, encyclopedia, bibliographies and assignment guides

Quiet reading space

The library offers quiet reading spaces to assist readers with special needs to maximize their learning experience. Located within the main library, the quiet reading space is open to everyone and can be used for teaching, learning and research purposes.

Readers are exposed to comfortable seating arrangements, computer sets, WIFI for internet connectivity as well as access to online and offline resources. Light refreshment is also within reach.

Collaborative study space

Working together can be much more productive and so the library team has designed a structured interactive space within the digital resource center to foster collaboration and engagement among members of the university community. Services provided include:

• Relaxation space for discussion
• Interactive platform for small group discussions and seminar presentation practice
• Training services
• ICT facilities including a smart board, wide screen TVs, laptops, iPads and other interactive surfaces
• WIFI access for internet connectivity

Presentation/training space

This space is a personal capacity development and exploration space located within the digital resource center designed to support users with presentation facilities to bring out the best in dissemination of information. Services provided include:

• Practice sessions for staff and students on best presentation approaches
• Access to ICT tools including projectors, wide screen TVs and presentation software

• Reservation bookings for future use

Virtual/e-learning services

Since reading and learning should not be restricted to the physical library, the library team has provided access to its virtual library which is available online 24/7. The e-library services include the following:

• Access to soft copy resources which can be viewed and downloaded from anywhere
• Online meeting and learning virtual spaces such as Google classroom, Hangout meets, GoToMeeting and Zoom
• Access to lending and reservation services of physical materials for pickup at later times

Institutional repository

This is a scholarly repository that keeps records of all activities and publications of staff and students of Greenfield University. All relevant materials are uploaded and archived in the repository for future references.

Resources available in the repository include conference papers, journal articles, datasets, projects and thesis, university policies, Greenfield University newsletters and magazines, videos, images, inaugural lectures and other digital resources related to Greenfield University.

Databases and digital books services

Remote sources of materials outside the confines of the university can be accessed through the databases and digital book services. Services provided include:

• Provision of online digital resources
• Provision of offline digital resources
• Training of staff and students on how to access online and offline resources